If you are not completely satisfied with your purchase, you may return it for a full refund within 30 days of your order. Please see below for more information about the return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, and include the original box.
To return an item, please email: firstname.lastname@example.org to make a returns request, providing as much detailed information as possible regarding the reason for the return.
A response from Orchid and Opal Jewelry & Beads LLC will be emailed in reply within 48 hours, and details regarding the next steps of the returns process will be provided at that time, if applicable.
Please note, you will be responsible for all return shipping charges. It is strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, Orchid and Opal Jewelry & Beads LLC will process your return. Please allow at least 2 days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
The following items cannot be returned or exchanged:
Please email email@example.com for any questions, concerns, or help needed with downloadable patterns.
PLEASE NOTE: Orchid and Opal Jewelry & Beads LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. See the shipping policy for more details.